When it comes to providing the best client solutions and sales, it’s imperative that all staff receive the best training and are all trained exactly the same. Confusion caused by staff giving different information to clients can result in misinterpretation and loss of business prospects. Additionally, safety training is extremely important and in most industries now legislated to protect staff from dangerous workplace practices. An organisation will quickly fall behind the competition if it does not have the correct training programs and delivery of these programs in place.
LMS stands for ‘Learning Management System’ and should deliver exactly what it stands for. The cost of training is ever increasing, especially in an era where we’re trying to encourage a diverse multi-skilled workforce so we can eliminate the risk of inaction due to staff illness or similar situations. So how do we train our staff, and is it the most efficient and results driven method? There are a number of important elements that we need to ensure make up the basis of a training matrix; all staff need to be trained exactly the same way, we don’t want to create layers of staff in our organisation to train other staff and we need to maintain efficient records for easy access and reporting. It is these three elements that can be easily achieved through a comprehensive LMS such as dita.
The most valuable asset to any organisation is well-informed and trained staff. After all, they’re the frontline and engine of every organisation. The staff can be the difference between a successful business and one that just doesn’t make it, however the responsibility resides with management to create the best staff in their field. Word of mouth is one of the best forms of marketing, but this can only be achieved through great service and/or goods, and who’s responsible for the delivery of the end service or product; your staff.
Training Plans are extremely important in the overall operations of any organisation to ensure that company policies and procedures are being followed at all times. One of the problems we’ve witnessed in the past is staff training being delayed because it costs too much to train each individual staff member when it’s actually required. A training plan should be automated; this means every staff member will be allocated the correct training at the precise time they’re meant to. A good LMS will allow an administrator to allocate current and new staff training for years in advance through an easy to use management interface.