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Ongoing Support

dita Solutions prides itself on high level and ongoing support of its clients and users alike. Quality of the ongoing support is one of the most significant attributes of a multi-user system where many people are concurrently relying on the smooth operation of the service.

The dita Platform has multiple levels of support across the entire platform; from help pages, instructional videos, ticketing system, help desk, email and phone support. These tools work in many situations and help limit the amount of time required for you to gain access to information you may need to rectify a situation that is causing a problem.

For the larger organisations we can customise an SLA that will suit your needs.

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